Get FREE SHIPPING on orders over $100 - Free Returns & Exchanges

FAQs

Orders and Shipping

Who do I contact if I am having a problem placing my order online?
If you have any issue at all in placing your order please email our Customer Care specialist at info@t-christopher.com and we will get back to you as quickly as possible.

How do I check my order status?
For all shipped packages, we email you tracking number. If you need to change the ship to address or simply learn the whereabouts of your order, please contact the carrier directly.

Can I cancel or modify my order?
Until an order has been shipped, yes you can cancel. In the event we have to unfortunately cancel your order because merchandise is out of stock, we will contact you with a follow up email. If you would like to change your ship to address, please contact USPS directly once you have received your tracking number from our Customer Care specialist via email.

How do I qualify for free shipping?
We offer free USPS Ground shipping within the United States if your purchase is $100 (excluding taxes and shipping) or more. At checkout select the "Free Shipping" option as your shipping method. The shipping time should be 3-6 days to arrive. If you would like your item to arrive sooner you can select 2-Day Expedited Shipping for an additional upcharge.

How long will it take to receive my order?
Your order will leave our warehouse within 2-3 business days, (excluding weekends and holidays) and transportation time is typically 3-6 days. You will be notified of your tracking number once your order has been shipped. If you want quicker delivery, you can choose the 2-Day Expedited Shipping for an additional charge.

What shipping options do you offer?
We offer:
  • USPS Ground: Shipping charge is $8 (unless your order is over $100 excluding taxes and shipping) and order arrives 3-6 days business days upon order being processed. USPS Expedited 2-Day: Shipping upcharge of $20 and order should arrive 2 business days upon order being processed.

Where do you ship to? We ship to all the United States. If you are looking to ship your order internationally please contact our Customer Care specialist via email at info@t-christopher.com and we will do our best to accommodate your special request.



Returns and Exchanges

What is your return and exchange policy?
T. Christopher is proud of the products we design and produce in New York City. They are manufactured here so we may be close to the production process and insure a quality product. If you are not happy with your purchase, please contact us at info@t-christopher.com.  We will not be happy until you are and will work with you to exchange the item, or issue you a refund.  We will even cover the postage.

For exchanges or refunds the item must be in its original and unworn condition, have original tags attached, and it must be within 30 days of receipt.

Markdown, Sale, Promotions - Items that are purchased during a Markdown, Sale, or Promotional Event will only be accepted for Exchange (we will pay the shipping).  No refunds.  items purchased with our Welcome discount will be fully accepted for Exchange or Return.

What if my item(s) arrive damaged or incorrect?
Please take a photo of your item(s) in question. Email it directly to our Customer Care specialist at 

info@t-christopher.com. We will review it and get back to you within 1-3 business days from receipt of your email request.

 

Customer Care

How do I contact a Customer Care representative from t-christopher.com?
Please contact our Customer Care specialist at info@t-christopher.com. You will get a response back within 48 hours of receipt of your email excluding weekends and holidays.

How can I give general feedback?
Please email us at info@t-christopher.com. Any and all of your feedback are very important to us. Sharing your stories, photos, accolades, surprises and knowing how we can make your day better is a priority to us at T-Christopher.

How long will it take to get a response to my inquiry via email?
Your email communications are very important to us. Within 48 hours (excluding weekends and holidays) our qualified Customer Care specialist will get back to you as we appreciate your business.

What U.S. States do you charge a sales tax to?
Orders shipping to the following states are subject to applicable sales taxes: CA, CO, FL, MA, MI, NV, NY, OH, RI, TN, and TX. This will be calculated at the time of checkout.